FAQs

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DJ/MC QUESTIONS

  • How is the DJ assigned? Can we choose them?
    We typically rotate through our roster of Toast-certified DJs, but you are more than welcome to make a request if you were given a referral or if one of our DJs really stood out to you in our online reviews. We charge a $150 Special Reservation Fee and we would need to confirm their availability before we added them to your contract.
  • How would you describe your style?
    Polished, professional, and customizable. Our style is really based around the vision of the bride and groom. Our online planning tools are designed to allow you to help us understand that vision. We can accommodate any type of vibe you seek for your event planning!
  • How will you know if our DJ will be a good match for us?
    All of our DJ’s are trained to customize the playlist and even their MC style to match your vision. Feel free to communicate what you are looking for in an MC and we will take that into consideration when assigning your DJ.
  • Do you have bios or videos of the DJs available to choose from?
    We do not offer videos and bios of our DJs because every wedding/event planning is so different and we like to emphasize that we are completely customizable and adaptable to any situation and vision. We feel like videos would be misleading and limiting. Also, at every event, our focus is always on our clients and not our own promotions.
  • Can we request a bilingual DJ (Spanish)?
    All of our DJs are very familiar with bilingual events! About 40% of our business is Latin weddings and our DJs are extremely comfortable with all of the music. You are more than welcome to request a bilingual DJ and we can check to see if there is one available for your event  date. If we do have a bilingual DJ available for your date, there will be a Special Reservation fee of $150 to lock them in for your event .
  • Can we meet with the DJ before booking?
    We do not assign your DJ until after a booking fee is received and you are officially booked. All of our DJs are Toast-certified and trained in-house to the same 5-star standards to be able to customize the playlist and even their own style to match the vision that you have for your big day. We do understand your reservations; if you would like to have a meeting with a Toast Entertainment representative before booking, we can certainly set that up for you!
  • My venue requires insurance.
    No problem at all. We carry the industry standard of $1 million liability insurance. The concierge team would be happy to provide you or your venue with the certificate of insurance.
  • What is prelude music? Is it included in my package?
    Prelude (or pre-ceremony) music is background music played while your guests are arriving before your ceremony. It helps to let your guests know where to go when they arrive and creates a nice atmosphere for mingling with friends and family before the ceremony starts. Usually, that is about 30 minutes before the ceremony begins. Your package would need to include this time if you were wanting prelude music played.
  • Do you offer custom monograms?
    Unfortunately, we do not offer custom monogram lighting. However, you should reach out to Katherine at Intelligent Lighting Design (https://www.ildlighting.com/ — events@ildlighting.com — tel:877-266-6935) and mention coupon code: TOASTENT10 for 10% Off!
  • Can we choose the music for our playlist?
    Yes. You will have as much (or as little) say in the playlist that you would like. Our Music Request List is split up into a “must play” list, a “play if possible” list, and a “do not play” list.
  • Can we just provide our Spotify playlist?
    We will absolutely take a Spotify Playlist! Please be sure to limit your playlist to no more than 80 songs. We always recommend that our clients use our Music Request Form for a couple of reasons. It allows you to categorize your selections according to importance (“Must Play”, “Play If Possible”, and even “DO NOT PLAY”). Our forms allow you to add notes to specific songs (“dedicate to the best man”, “open the dance floor with this”, etc.). And finally, our online forms are stored in a central place that everyone can access. This is super important in case of an emergency, like if we have to deploy a backup DJ. Though this rarely happens, it would allow us to quickly gather everything needed to assist with your event.
  • Can you make a custom mix for us?
    Absolutely, we can mix music for you! We would have you send us the music with details of what you want. Then we will send it back to you for approval, and we can make adjustments as needed.
  • What if our song is not in your database/library?
    There is nothing we can’t play. There is a custom list that you can fill out for anything that is not in our database.
  • Do you take requests from the crowd?
    That is entirely up to you. On your DJ Planning Form, you will designate whether you want to allow requests or not. You can even specify exceptions (for instance, if you want to allow all of your guests to make requests, except, maybe, for your brother.)
  • Does our package include ceremony music and sound?
    All of our packages include the second speaker with a built-in PA system for the ceremony and/or cocktail hour. Your package would need to cover this time including any pre-ceremony music. All of our packages also include the wireless handheld mic, and you can add a lapel mic for only $50.
  • Do we meet with or chat with the DJ at any point prior to the wedding date?
    Yes! The concierge team will introduce you to your DJ 1 month before the wedding and from there you will have unlimited communication with them until the big day. Until then, you can always reach a member of our concierge team with any questions.
  • What does the DJ setup look like?
    Your DJ will need at least an 8’X8’ space within 100’ of a standard outlet. The standard setup consists of a 6-foot table with either a black or white table scrim, 2 large raised speakers, and a light tree with 4 individual dance lights. You can see examples on the DJ page: Toastent.com/DJ
  • What does the full dance lighting consist of?
    All of our packages include colorful, club-style dance lights that move to the beat of the music. Your DJ will turn them on when the dance floor opens. They create a party atmosphere. You can see a video of the dance lights at toastent.com/lighting
  • What will the DJ wear?
    Business casual by default, but we want to match the type of day that you have planned, so if you are having a country style wedding we are happy to wear our pearl snaps and blue jeans. This is a question we ask you on your DJ planning form.
  • How do your DJs motivate shy crowds?
    All of our DJs are professional party hosts. They are able to read the crowd and change up the playlist to keep the energy up and the party going. Professional tip: line dances, dance floor props, and games are great ways to keep your guests on the dance floor.
  • Do you have a backup plan in case of emergencies or malfunctions?
    We provide backup equipment for everything, and we even have an emergency professional DJ on call, ready to go with your requested music and details!
  • Our venue provides sound equipment. Will the DJ use it?
    We will bring absolutely everything that we need, and we will use our sound equipment to ensure the quality that we guarantee.
  • What time will the DJ arrive?
    Your DJ will arrive 1.5 hours before the designated start time.
  • What are the travel fees?
    We will travel for free within 65 miles of the center of the city (according to Google Maps). If your venue is outside of our free travel range, your travel fee will be on your itemized quote.
  • Will the DJ be at the rehearsal?
    No. All of our DJs are seasoned, and with your completed online planning forms, they will be fully prepared for your wedding. If you think that a rehearsal is absolutely necessary, you can discuss those options with the concierge team.
  • We have the “unlimited” package. Can we have the DJ arrive early to play during the setup?
    We discourage this. Usually, the bridal parties are separated into different rooms and the DJ would be playing to an empty room. Also having the DJ come extra early to an already extended workday, where they are required to be high-energy, is not ideal.
  • We are going to have a live musician before the ceremony starts and during the ceremony, can they use the ceremony speaker?
    We work with musicians all the time! We ask that they bring everything that they would need and to use us as a backup plan. There is no way we can guarantee compatibility (especially with sound quality adjustments) without a rehearsal. That being said, your DJ will do everything they can to help.
  • Is there a mic stand to use the wireless mic during the ceremony?
    A mic stand is a $25 upgrade. We also offer lapel mics for $50.
  • Can your equipment handle the acoustics of our venue?
    Our DJs would be able to adjust to the acoustics of your venue, no problem. Acoustics vary widely throughout all the different venues we frequent and our DJs often use their mixing board to adjust the audio levels during their soundcheck. This is done every time we set up for an event because the acoustics can differ at the same venue based on the number of guests, equipment and decorations, etc.
  • My event is large. Should I add more speakers?
    We have worked at thousands of events over the last ten years, and we rarely see the need for additional speakers. You can discuss the details with our concierge team and your DJ before your event and you can always add additional speakers if needed.
  • My ceremony is at a different location than my reception. Is that okay?
    That is totally fine, but there will be a relocation fee if you are wanting your DJ to cover both. It is $50 for the first 20 miles and an additional $50 for every 20 miles after that.
  • There is a break between our ceremony and reception. Are we able to split our package up?
    Our packages are designed to be continuous, so you would need to choose a package that accommodates the number of hours you need from start to finish. We also offer “unlimited” packages to help with this cost.
  • Will the DJ make announcements?
    Yes! They will MC the entire night to whatever extent you want.
  • When are our forms due?
    Your forms are due 1 month before your event.
  • What if we need to make changes to our forms after the 1-month mark?
    That is totally fine, just always remember to re-SUBMIT any forms that you update and let your concierge team know that a change has been made.
  • Does the DJ need a break?
    No. Your DJ will work straight through the event. When they need to step away to use the bathroom or eat (at appropriate times), they will have music cued and there will never be a lull.
  • Are we supposed to provide a meal for the DJ?
    We do not require vendor meals, but they are appreciated! We ask that you let your DJ know if a meal is not going to be provided so that they can make accommodations.
  • Are we supposed to tip the DJ?
    Tipping is also always appreciated, as an acknowledgment of good service, but never required.

PHOTO BOOTH QUESTIONS

  • What does the photo booth setup look like?
    Here is a link to the photo booth page on our website, where you can find pictures of our photo booth setup: toastent.com/photo-booth
  • How much space does the booth need?
    Please be sure that you have at least a 10’x10’ space designated for the Photo Booth within 100’ of a standard outlet.
  • My venue requires insurance.
    No problem at all. We carry the industry standard of $1 million liability insurance. The concierge team would be happy to provide you or your venue with the certificate of insurance.
  • My event is outside, is that okay?
    It is recommended that the Photo Booth be inside if at all possible.
  • What are the background options?
    We offer 4 different color sequin backdrops (gold, silver, white, and blush). You would designate which color you prefer on your Photo Booth Planning Form.
  • Can we provide our own backdrop?
    Of course! We will still bring a sequin curtain, just in case. If you are wanting to use our backdrop stand, then they are about 7’ tall by 8’ feet wide and will hold up to 20 pounds of weight. Please note that the photos will keep the aspect ratio of 4”x6” and some of the backdrops will be cropped out.
  • There is a break between our cocktail and reception. Are we able to split our package up?
    Our packages are designed to be continuous, so you would need to choose a package that accommodates the number of hours you need from start to finish.
  • What is the difference between the Mirror Me and the Ultimate photo booths?
    The setup for these two options are similar. The main difference is that the Ultimate Photo Booth comes with a mounted touchscreen tablet that will run the photo booth software and trigger the camera, where the Mirror Me Booth is a full-length touchscreen mirror that is interactive with your guests.
  • Do the strips have our names?
    Yes, by default, we will have your names and the date at the bottom. You will have the option of letting us know exactly what you want written at the bottom. If you would like your strip customized even more (with your wedding logo, design elements, etc.) that is also an option. It is a $75 upgrade and we will connect you with our graphic designer to help you with the design.
  • What size are the strips?
    Two 2”x6” photo strips print automatically for your guests, and you get unlimited prints at the event. After the event we will send you a digital gallery with all of the pictures taken. You can order prints of the strips or the individual photos straight from the gallery.
  • What is the photo booth guest album?
    The guest album is a photo album designed for photo booth strips. Your guests will leave you a hard copy of their strip every time the booth is used. It makes for an awesome keepsake! It is has a beautiful leatherette appearance and includes twenty 12×12 black cardstock pages. We will also bring colorful, metallic markers for your guests to leave you notes.
  • Do you have a backup plan in case of emergencies or malfunctions?
    We provide backup equipment for everything, and we even have an emergency professional photo booth operator on call, ready to go with your planning forms and details!
  • When are our forms due?
    Your forms are due 1 month before your event.
  • What if we need to make changes to our forms after the 1-month mark?
    That is totally fine, just always remember to re-SUBMIT any forms that you update and let your concierge team know that a change has been made.
  • Does the photo booth operator need a break?
    No. Your photo booth operator will work straight through the event. If they need to step away to use the bathroom or eat, it will be at appropriate times.
  • Are we supposed to provide a meal for our photo booth attendant?
    We do not require vendor meals, but they are appreciated! We ask that you let your attendant know if a meal is not going to be provided so that they can make accommodations.
  • Are we supposed to tip our photo booth attendant?
    Tipping is also always appreciated, as an acknowledgement of good service, but never required.

PHOTOGRAPHY QUESTIONS

  • How is our photographer assigned? Can we choose them?
    We typically rotate through our roster of Toast-certified photographers, taking location and other details into consideration. You are more than welcome to make a request if one of our photographers’ galleries really stands out to you. (Please keep in mind that we have an inhouse editing team, so focus on composition when making this decision). We charge a $150 Special Reservation Fee and we would need to confirm their availability before we added them to your contract.
  • How would you describe your photography style?
    Our Toast-Certified photographers have years of event photography experience. With our photography services and our online planning forms, we aim to fully understand your vision for the kind of photography style that best fits you. Please check out our Online Portfolio.
  • My venue requires insurance.
    No problem at all. We carry the industry standard of $1 million liability insurance. The concierge team would be happy to provide you or your venue with the certificate of insurance
  • How many weddings do you normally do on the weekends?
    We do over 1,000 weddings and event a year, however, each Toast contractor is only assigned one event per day.
  • Do you have a backup plan in case of emergencies or malfunctions?
    We provide backup equipment for everything, and we even have an emergency professional photographer on call, ready to go with your requested shotlist and details!
  • How are our photos delivered to us?
    Once completed, we will send you a link to an online gallery of all edited images, and provide free online hosting for 6 months. We encourage you to download your full gallery onto multiple devices.
  • Are there any prints included in our package?
    No, however we do offer high quality, professional printing services at an additional cost. You will have full print rights and can choose to have them printed by any company you choose.
  • Will my photographer be editing my photos?
    No, we have an in-house editing team that handles the editing for all of our galleries.
  • Can we have access to the raw images?
    It is industry standard to never release raw image files to protect the brand.
  • Do you do touchup/Photoshop work?
    There is an additional charge for touchup/Photoshop work. Please ask the concierge team for more information.
  • When are our forms due?
    Your forms are due 1 month before your event.
  • What if we need to make changes to our forms after the 1-month mark?
    That is totally fine, just always remember to re-SUBMIT any forms that you update and let your concierge team know that a change has been made.
  • I have an assistant photographer. Can they be split up?
    Yes, they can, however, please consult with the concierge team or your photographer for some professional guidance on this.
  • Does the photographer need a break?
    No. Your photographer will work straight through the event. If they need to step away to use the bathroom or eat it will be at appropriate times and you should not even notice.
  • Are we supposed to provide a meal for our photographer?
    We do not require vendor meals, but they are appreciated! We ask that you let your photographer know if a meal is not going to be provided so that they can make accommodations.
  • Are we supposed to tip our photographer?
    Tipping is also always appreciated, as an acknowledgment of good service, but never required.

VIDEOGRAPHY QUESTIONS

  • How is our videographer assigned? Can we choose them?
    We typically rotate through our roster of Toast-certified videographers, taking location and other details into consideration. You are more than welcome to make a request if you were given a referral or if one of our highlight films really stands out to you. (Please keep in mind that we have an in-house editing team, so focus on composition when making this decision). We charge a $150 Special Reservation Fee and we would need to confirm their availability before we added them to your contract.
  • Can I see examples of your work?
    Absolutely! You can see some of our favorite highlight films on the videography page of our website. Also, please check out our Vimeo channel, where we post all of our highlight films.
  • Can I see examples of the full-length (documentary-style) film?
    We do not provide full length examples as they are far too large to host online.
  • What does 4K Mean?
    4K is referring to the resolution of your video. It is exactly 3,840 by 2,160 pixels.
  • My venue requires insurance.
    No problem at all. We carry the industry standard of $1 million liability insurance. The concierge team would be happy to provide you or your venue with the certificate of insurance.
  • Do you provide live-streaming services?
    Unfortunately, we are not offering live streaming services at this time. We would suggest mounting a cell phone or similar device and streaming it on Facebook or other social media platforms. If you have booked a Toast videographer, they will be more than happy to help set up a phone or device for the best angles and lighting, but they will not be bringing any of the equipment for it. Also, when your highlight film is ready, you will be able to share the link with your guests that were unable to attend.
  • Will my videographer be editing my videos?
    No, we have an in-house editing team that handles the editing for all of our videos.
  • Can we choose the songs on our videos?
    Because of copyright issues and the need to ensure that all songs used in highlight films are licensed, our editing team will be in charge of choosing the music. The main provider of our licensed songs is musicbed.com and you are free to visit the repertoire of Musicbed (https://www.musicbed.com/). You can also certainly suggest the type or the genre of music you prefer (cinematic, country, ambient, romantic, slow, upbeat, etc). We will make sure that any selected songs match your music taste and preference.
  • When will we receive our videos?
    After your wedding, we have a 6 – 8 week turnaround time for our editing team.
  • Who owns the copyright?
    Toast Entertainment owns exclusive rights to all raw footage and edited films produced under its brand. However, we will grant you the right of personal use and sharing permissions. Commercial uses of your wedding videos without the written permission of Toast Entertainment is strictly prohibited.
  • How are our videos delivered to us?
    Once completed, we will send you a link to your highlight film on Vimeo and we will ask you for your physical mailing address. The documentary film will be mailed to you on a flash drive along with the highlight film.
  • Can Toast transfer my videos into an HD DVD?
    Unfortunately, we do not offer that service any longer, however, we can walk you through the steps of doing it yourself! Or other ways of watching your film on your TV.
  • Can we have all of the raw footage?
    Yes! It is a $200 upgrade. Just let your concierge team know and they will get that added to your account.
  • What is a typical wedding timeline for a videographer?
    Ideally, we like to recommend you have your videographer start shooting 2 hours before the ceremony to capture the getting ready shots and shots of the venue before your guests arrive. Every event is so different, but we also recommend that you have your videographer stay to the end for the grand exit.
  • How will they coordinate the filming of our wedding with the photographer or other vendors?
    Our videographers have years of experience working in the industry and will work seamlessly with other vendors to make sure that they don’t get in each other’s way with their equipment.
  • Do you have a backup plan in case of emergencies or malfunctions?
    We provide backup equipment for everything, and we even have an emergency professional videographer on call, ready to go with your requested shotlist and details!
  • When are our forms due?
    Your forms are due 1 month before your event.
  • What if we need to make changes to our forms after the 1-month mark?
    That is totally fine, just always remember to re-SUBMIT any forms that you update and let your concierge team know that a change has been made.
  • Does the videographer need a break?
    No. Your videographer will work straight through the event. If they need to step away to use the bathroom or eat it will be at appropriate times and you should not even notice.
  • Are we supposed to provide a meal for our videographer?
    We do not require vendor meals, but they are appreciated! We ask that you let your videographer know if a meal is not going to be provided so that they can make accommodations.
  • Are we supposed to tip our videographer?
    Tipping is also always appreciated, as an acknowledgment of good service, but never required.

COORDINATION QUESTIONS

  • How is our coordinator assigned? Can we choose them?
    We typically rotate through our roster of Toast-certified coordinators, but you are more than welcome to make a request if you were given a referral or if one of our coordinators really stood out to you in our online reviews. We charge a $150 Special Reservation Fee and we would need to confirm their availability before we added them to your contract.
  • How will you know if our coordinator will be a good match for us?
    All of our coordinators are trained to adapt their style of service to match exactly what you are looking for. Feel free to communicate any concerns you have regarding the personality of your coordinator and we will take that into consideration when assigning them to your event.
  • Do you have bios of the coordinators available to choose from?
    We do not offer bios of any of our contractors because every wedding/event is so different and we emphasize that we are completely customizable and adaptable to any situation and vision. We feel like bios would be misleading and limiting.
  • Can we meet with our coordinator before booking?
    We do not assign your coordinator until after a booking fee is received and you are officially booked. All of our coordinators are Toast-certified and trained in-house to the same 5-star standards to be able to customize their services to match the vision that you have for your big day. We do understand your reservations; if you would like to have a meeting with a Toast Entertainment representative before booking, we can certainly set that up for you!
  • My venue requires insurance.
    No problem at all. We carry the industry standard of $1 million liability insurance. The concierge team would be happy to provide you or your venue with the certificate of insurance.
  • What are the coordinator’s responsibilities?
    All of our packages include unlimited pre-consultation before the wedding and 2 in-person planning meetings. On top of managing the ceremony/reception flow and finishing touches, your coordinator will also help you build and finalize your layout, checklists, and Timeline and can assist with any of your other planning forms. They will be in contact with all of your other vendors to ensure they have accurate information and will confirm their arrival times. They will also be the point of contact on the day of so you do not have to deal with any surprises that may arise. They will oversee both setup and breakdown (if within packaged time). Your coordinator will also work with your DJ, and any other vendors you have (ex:photographer, videographer), giving cues to make sure the ceremony is perfect!
  • Do you have a backup plan in case of emergencies?
    Yes! We always have an emergency professional coordinator on call, ready to go with your planning forms and details!
  • When are our forms due?
    Your forms are due 1 month before your event.
  • What if we need to make changes to our forms after the 1-month mark?
    That is totally fine, just always remember to re-SUBMIT any forms that you update and let your concierge team know that a change has been made.
  • Does the coordinator need a break?
    No. Your coordinator will work straight through the event. If they need to step away to use the bathroom or eat it will be at appropriate times and you should not even notice.
  • Are we supposed to provide a meal for our coordinator?
    We do not require vendor meals, but they are appreciated! We ask that you let your coordinator know if a meal is not going to be provided so that they can make accommodations.
  • Are we supposed to tip our coordinator?
    Tipping is also always appreciated, as an acknowledgement of good service, but never required.

Toast Entertainment is pleased to announce that they have been inducted into The Knot Best of Weddings Hall of Fame. The Knot is the leading wedding brand and marketplace. Exceptional wedding professionals who have earned four or more of The Knot Best of Weddings awards are inducted into the prestigious Hall of Fame.

In  2020, only 2% of the 250,000 wedding professionals listed on TheKnot.com have received this distinguished accolade.



WeddingWire Couples’ Choice Awards® recipients represent the top five percent of wedding professionals who demonstrate excellence in quality, service, responsiveness and professionalism.

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